In order to provide the best experience possible for you we collect the following information, but are not limited to; email, phone number, name, city, and booking history when you book with us. Our website DOES NOT store your payment information once the transaction has been processed.

The information we collect can be used in one of the following ways:

• Periodic emails. The email address you provide may be used to send you information and updates on a booking, to respond to requests for information, or to provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt-out of general emails by using the ‘unsubscribe’ link at the bottom of the email, but please note that you will miss out on important emails including flash sales, promotions, discounts, surveys, and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account and bookings but simply removes you from receiving marketing emails.

• Improving customer service. Your other contact information will be used by us for the purpose of following up on a booking or requesting additional information as needed.

• Customize your experience. We can more effectively provide support for requests and needs.

• Process booking. Your information is used to process bookings. If there is a problem with your booking, your information will be used to contact you to resolve the problem.

We implement a variety of security measures to maintain the safety of your personal information.

We use cookies to enable local storage data and an indexed database to store basic information such as your purchase history among other things. Payment information is not stored on our site.

Your information will NOT be sold, exchanged, transferred, or given to another company for any reason without your consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This policy applies only to information collected through our website and not to information collected offline.

Waivers are required for all customers wishing to participate in any Escape Date Rooms experiences.

By using our site, you consent to our privacy policy.

We reserve the right to change our policies at any time. If there is a policy change, we will post those changes on this page.